Frequently Asked Questions

How long does shipping take?

All AuVera orders are processed within 1–3 business days. Delivery times vary by location — domestic orders typically arrive within 3–7 business days, while international orders may take 7–21 business days. Please note that delays may occur during peak holiday seasons or due to customs clearance.

Will I receive tracking information?

Yes, absolutely. Once your order has been dispatched, you will receive a confirmation email with your tracking details. You can use this to follow your parcel every step of the way, right to your door.

What materials are used in AuVera jewelry?

AuVera pieces are crafted with quality and longevity in mind. Our collections feature premium materials are carefully selected stones — designed to be worn beautifully, every day.

How should I care for my jewelry?

To keep your AuVera pieces looking their finest, we recommend storing them in a cool, dry place away from direct sunlight. Remove jewelry before swimming, bathing, or applying perfume and lotions. Gently polish with a soft cloth to restore shine.

What is your return policy?

Due to hygiene and quality assurance reasons, we do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect. If an item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

How can I contact customer support?

We're here for you. You can reach the AuVera team via our Contact page and we'll respond within 1–2 business days. Your experience matters to us, and we're always happy to help.