Terms of Service

Welcome to AuVera. By accessing our website and placing an order, you agree to the following terms. Please take a moment to read them — we've kept things clear and straightforward.

1. Overview

By using the AuVera website and completing a purchase, you confirm that you have read, understood, and agreed to these Terms of Service. These terms apply to all visitors, customers, and users of our site.

2. Products

We take great care in presenting our jewelry as accurately as possible through high-quality imagery and detailed descriptions. However, please note that slight variations in color or appearance may occur due to individual screen settings and the nature of handcrafted pieces. Each AuVera piece carries its own quiet character.

3. Pricing and Payments

All prices are listed in Singapore Dollars (SGD) unless otherwise stated. AuVera reserves the right to update pricing at any time or to correct any pricing errors that may occur. All orders are subject to payment verification before processing.

4. Order Acceptance

We reserve the right to refuse or cancel any order at our discretion — including in cases of suspected fraud, pricing discrepancies, or product unavailability. Should your order be cancelled, you will be notified promptly and any payment made will be refunded in full.

5. Shipping

Orders are processed within 1–3 business days of payment confirmation. Delivery timeframes are estimates and may vary depending on your location, carrier schedules, or unforeseen circumstances such as customs clearance or public holidays. Customers are responsible for ensuring that their shipping address is accurate at the time of purchase. AuVera cannot be held responsible for delays or non-delivery resulting from incorrect information provided.

6. Returns and Refunds

Due to hygiene and quality assurance standards, we are unable to accept returns or exchanges unless an item arrives damaged, defective, or incorrect. If this applies to your order, please contact us within 7 days of receiving your parcel. We will do our best to make it right, promptly and with care.

7. Intellectual Property

All content on the AuVera website — including images, logos, copy, and designs — is the exclusive property of AuVera. Reproduction, distribution, or use of any content without prior written permission is strictly prohibited.

8. Limitation of Liability

AuVera shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. To the fullest extent permitted by law, our liability is limited to the value of the order in question.

9. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices or for other operational reasons. Any updates will be published on this page and take effect immediately upon posting. We encourage you to review this page periodically.